Services
Services for Your Shared Mobility Operation
Customer Hotline
Telephone Hotline for Your Users
Customization
Tailored Solutions and White Label
Consulting & Support
Comprehensive Guidance and Technical Support
Managed Operations
Customer Service, Fleet Management, and More
Customer Hotline
We handle telephone support for your users, acting on behalf of your service. Our hotline answers all questions regarding booking, rental, and return, and provides quick and reliable assistance in case of breakdowns or issues. The hotline is available daily upon request and is individually tailored to your service.
Dedicated Phone Number
Each operator receives a dedicated hotline number for personalized communication.
Usage Support
We assist your users with all steps of reservation and usage.
Active Problem Resolution
Our team has full access to the platform and can directly assist users when needed.
Ticket Logging
Every contact is documented, and operators receive transparency regarding all processes.
Customization and White Label
With our customization and white-label solutions, you can design your shared mobility service exactly to your specifications. You receive a dedicated app, custom domains, and full control over design and functions. This ensures your brand presence remains consistent, and you can react flexibly to new requirements.
Dedicated App
Your service as a custom app for iOS and Android with your branding.
Custom Domain
Presentation of your system under your own web address.
Brand Colors and Logo
Full control over colors, logo, and the entire design.
Integrations
Integration of hardware and interfaces as required.
Consulting and Platform Support
We support you from the initial idea to ongoing operations with comprehensive consulting and technical support. Together, we develop a suitable concept, set up your platform, and assist you with all questions regarding operation and further development. Our support is always available to ensure your shared mobility service runs smoothly.
Technical Support
Support for all technical and administrative questions.
Setup and Configuration
Setup of your platform according to your individual requirements.
System Migration
Planning and execution of migrations from existing systems with established import functions.
Project Support
We advise you on the further development of your shared mobility service and support you with projects.
Managed Operations
With Managed Operations, we take over all operational tasks for your shared mobility service upon request. From customer service to fleet management and complete operational management, you decide how much responsibility you wish to delegate. This ensures your service is always professionally managed and flexibly scalable.
Customer Service
Support for your users via phone and email by our experienced team.
Fleet Management
Management and monitoring of your fleet, with everything that entails.
Operational Management
Taking over daily operational tasks according to your specifications.
Complete Operational Management
Complete takeover of the entire shared mobility operation, if desired.
Customized Consulting?
Are you looking for customized consulting? Do you have special requirements, want to integrate existing systems, or are you looking for a tailored solution for your shared mobility operation? We provide personal consultation and align all processes with your needs.